Ryan Armbruster currently oversees executive health care education programs at the University of Minnesota, where he also has designed and taught health care innovation and service design courses since 2007. He recently created and directed Optum’s Service Design Studio, a service to help healthcare businesses better understand unmet customer needs and design products and services that better meet those needs. He is a recognized pioneer and leader of human-centered service design and innovation and his award-winning designs have made a significant impact in the health care industry.
Prior to Optum, Ryan created and directed the SPARC Design Lab at Mayo Clinic, a groundbreaking center for innovation in healthcare services. The comprehensive program and physical laboratory designed new healthcare services and experiences for patients and care providers.
Ryan received the inaugural Alumni Innovator Award from the University of Minnesota in 2014. He often provides invited talks at forums around the world on the topic of making health care work better for people.